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Shipping policy

Shipping & Delivery Policy

At Fishe and Lilly, we believe that receiving your new furniture should be just as exciting and stress-free as picking it out. We partner with premium carriers to ensure your items arrive safely, promptly, and conveniently.

Free Mainland UK Delivery

We are delighted to offer completely free, fully tracked delivery on all orders to Mainland UK and Wales, with no minimum spend required.

Please note: Deliveries to Scotland and Northern Ireland may incur a shipping surcharge, which will be automatically calculated and displayed at checkout.

Order Processing

We know you are eager to receive your new furniture. All in-stock items are dispatched directly from our UK warehouses within 1 working day of your order being placed.

Delivery Timeframes & Methods

Our delivery methods are tailored to the size and weight of your purchase to ensure it arrives in perfect condition.

Standard Items (Bedside Tables, Coffee Tables, Console Tables, etc.)

  • Carrier: DHL Tracked Service

  • Timeframe: 1–2 working days

  • Details: You will receive a tracking number via email no more than 1 working day after your order is dispatched. Your furniture will arrive securely packed in drop-tested, transit-safe packaging.

Large & Heavy Items (Dining Tables, Wardrobes, Sideboards, etc.)

  • Carrier: Specialist 2-Man Delivery Team

  • Timeframe: 2–3 working days

  • Details: Larger items require specialized care. Our scheduling team will contact you via phone or email within 1 working day of your purchase to arrange a delivery slot that is convenient for you. You may also have the option to schedule your delivery for free at checkout.

Transit-Tested Packaging

We take quality control seriously. To guarantee your items reach you in pristine condition, all Fishe and Lilly pieces are shipped in heavily reinforced, drop-tested packaging. Most items require only minimal assembly (such as attaching the legs), so you can enjoy your new furniture within minutes of its arrival.

Tracking & Support

You will be kept in the loop every step of the way. If you need to make changes to your delivery date after purchasing, or if you have any questions about your shipment, our dedicated UK-based team is ready to help.

  • Email: support@fisheandlilly.com

  • Phone: +44 01530 784970

  • Live Chat: Available 24/7 on our website